If an Organization Wishes to Focus on Responding to Customer

question 94

Multiple Choice

If an organization wishes to focus on responding to customer needs, it should include all types of customers, internal and external. It is most helpful to consider the customer as

• A) The purchaser of the end product.
• B) The user of the end product.
• C) The consumer with which a relationship is maintained.
• D) Wherever the work goes next.
• E) Anyone interested in the product.

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Definitions:

Ethnic Groups

Communities of people who share a common cultural background, heritage, language, or religion, which distinguish them from other groups.

Income Levels

Categories representing the range of earnings of individuals or households, often used to identify socio-economic status.

Myers-Briggs Indicator

A personality assessment tool based on Jungian psychology, categorizing individuals into 16 personality types to help understand personal preferences and differences.

Formal Volunteer Policies

Official guidelines and procedures designed to manage and support volunteers effectively within organizations.