If an Organization Wishes to Focus on Responding to Customer

question 94

Multiple Choice

If an organization wishes to focus on responding to customer needs, it should include all types of customers, internal and external. It is most helpful to consider the customer as

• A) The purchaser of the end product.
• B) The user of the end product.
• C) The consumer with which a relationship is maintained.
• D) Wherever the work goes next.
• E) Anyone interested in the product.

---

Definitions:

Conflict Resolution

The process of addressing and settling disputes or disagreements among parties through dialogue, negotiation, or other peaceful means.

Warfare

The engagement in or the activities involved in war or conflict, including strategies, tactics, and combat operations.

Human Violence

Acts of aggression and harm perpetrated by humans against one another, ranging from individual actions to large-scale conflicts.

State Society

A form of society characterized by a hierarchical and bureaucratic structure of government, maintaining authority over a specific territory and population.