An Integrative Approach to Management That Supports the Attainment of Customer

question 14

Multiple Choice

An integrative approach to management that supports the attainment of customer satisfaction through a wide variety of tools and techniques that result in high-quality goods and services is called

• A) Just-in time control (JIT).
• B) Customer relationship management.
• C) Total quality management.
• D) Time-based competition.
• E) ISO 9001.

---

Definitions:

First Amendment Rights

Protections afforded by the first amendment of the U.S. Constitution, including freedoms of speech, religion, press, assembly, and petition.

Subpoena

A document issued by a court that orders an individual to appear as a witness at a legal proceeding, or to present documents or evidence relevant to the case.

Animal Protection Commission

A governing body or organization dedicated to enforcing laws and regulations that protect animals from cruelty and harm.

Criminal Penalties

Sanctions imposed by a criminal court, including fines, imprisonment, or other punishments, for violations of criminal laws.