Which of the Following Is One of the Criteria Determining

question 111

Multiple Choice

Which of the following is one of the criteria determining to whom the Malcolm Baldrige National Quality Award is given?

• A) Use of JIT.
• B) Extensive training for workers.
• C) Technological innovation.
• D) Customer and market focus.
• E) ISO 9001 certification.

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Definitions:

Viral Marketing

A marketing strategy that focuses on spreading information and opinions about a product or service from person to person, especially by leveraging networks and social media.

Expert Ratings

Assessments or evaluations made by individuals with specialized knowledge or expertise in a particular area.

Metacritic

A website that aggregates reviews of media products like games, music, television shows, and movies, providing an overall score.

Conversational Marketing

A strategy that utilizes chatbots, messaging apps, and other digital tools to engage customers in a dialogue, improving customer experience and boosting sales.