Which of the Following Is One of the Criteria Determining

question 111

Multiple Choice

Which of the following is one of the criteria determining to whom the Malcolm Baldrige National Quality Award is given?

• A) Use of JIT.
• B) Extensive training for workers.
• C) Technological innovation.
• D) Customer and market focus.
• E) ISO 9001 certification.

---

Definitions:

Positive Outcomes

Refers to favorable or beneficial results or effects of decisions, actions, or conditions.

Task Compliance

The degree to which a person conforms to the requirements or demands of a specific task or job role.

Authentic Leadership

A leadership style in which the leader is genuine, transparent, and ethical, and leads with conviction, emphasizing trust and positive relationships.

Dimensions

Aspect, feature, or factor constituting a complex or multidimensional structure, often used in describing or analyzing a concept or phenomenon.