Establishing Common Routines and Standard Operating Procedures That Apply Uniformly

question 4

Multiple Choice

Establishing common routines and standard operating procedures that apply uniformly to everyone is called

• A) Formalization.
• B) Accountability.
• C) Responsibility.
• D) Authority.
• E) Standardization.

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Definitions:

Active Listening

A technique of carefully listening and responding to others, focusing fully on the speaker's words, in order to understand the message being conveyed.

Personal Growth

The process of improving oneself through activities that enhance one's talents, awareness, and identity.

Unconditional Positive Regard

Fundamental acceptance of a person regardless of what they say or do; term associated with humanistic psychology.

Systematic Desensitization

A behavioral therapy technique designed to reduce anxiety through gradual exposure to the feared object or situation coupled with relaxation exercises.