April, a Manager in a Call Center, Encourages Her Employees

question 132

True/False

April, a manager in a call center, encourages her employees to solve customers' problems without her approval of the particular situation. Here April has empowered her employees.

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Definitions:

Skinner Box

An experimental apparatus developed by B.F. Skinner for studying behavioral conditioning in animals, typically through rewards and punishments.

Operant Conditioning

A method of learning that employs rewards and punishments for behavior, influencing the likelihood of that behavior being repeated.

Operant Conditioning

A training technique that adjusts the level of a behavior through positive reinforcement or negative punishment.

Behavior Consequences

Refers to the outcomes or results that follow an individual's behavior, which can influence future behaviors through reinforcement or punishment.