Giving Customers What They Want or Need, They Way They

question 119

Multiple Choice

Giving customers what they want or need, they way they want it, the first time is known as

• A) Planned giving.
• B) Planned obsolescence.
• C) Customer service.
• D) Cause marketing.
• E) Operations management.

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Definitions:

Voice

A concept referring to the means by which employees can express concerns, grievances, or suggestions within the workplace.

Solidarity Unionism

A form of unionism that emphasizes the direct action and self-organization of workers, rather than formal recognition through collective bargaining agreements.

Servicing Model

A union strategy focused on providing services and support to members, such as legal assistance, rather than relying heavily on collective action.

Nonmajority Unions

Labor unions that represent a segment of employees and may not have exclusive bargaining rights for all workers in a particular workplace.