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List Actions and Attitudes That Result in Excellent Customer Service

question 10

Essay

List actions and attitudes that result in excellent customer service. Illustrate each from your own experiences as either a customer or a service provider.


Definitions:

Indirect Approach

A communication strategy where the main point or request is presented after providing background information or rationale.

Persuasive Approach

A method of communication aimed at influencing the attitudes, beliefs, or behaviors of others through argument, reasoning, or appeal.

Negative Message

A communication that conveys bad news, rejection, or a negative outcome to the recipient.

Business Relationships

Connections and interactions between individuals or entities in a professional context, often built on trust, mutual benefits, and communication.

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