One Strategy Guaranteed to Displease Your Customers Is To

question 157

Multiple Choice

One strategy guaranteed to displease your customers is to:

• A)delight them with a quality product at a fair price.
• B)focus on cost and quality control systems within your organization.
• C)practice deception regarding product safety issues.
• D)shift the production of goods to foreign facilities and layoff Canadian workers.

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Definitions:

Account Type

A classification that dictates the nature and purpose of an account, such as assets, liabilities, equity, revenue, or expenses.

Normal Balance

The side (debit or credit) of an account that is expected to have a higher balance, depending on the account type.

Internal Control

Systems and processes implemented by a company to ensure integrity of financial and accounting information, promote accountability, and prevent fraud.

Objectives

The goals or aims that an organization or individual strives to achieve over a certain period.