For Most Service Businesses the Quality Standard Has Become

question 302

Multiple Choice

For most service businesses the quality standard has become:

• A) providing prompt and predictable service.
• B) providing a competitive level of service at the lowest cost.
• C) delighting customers by anticipating their needs.
• D) less important than it is for manufacturing businesses.

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Definitions:

Critical Period

A specific time during development in which an organism is particularly receptive to certain environmental stimuli or experiences, leading to lasting changes in its capabilities.

Preoperational Stage

A stage of development in Jean Piaget's theory, typically from ages 2 to 7, where children begin to engage in symbolic play but do not yet comprehend mental operations.

Epigenetic Mark

Chemical modifications to the DNA or histone proteins that affect gene expression without altering the DNA sequence itself, playing a crucial role in development, aging, and disease.

Sensorimotor Stage

The earliest stage in Piaget's theory of cognitive development, where infants learn about the world through their movements and sensory experiences.