Customer Services Are Those Areas Within the Organization Which Are

question 106

True/False

Customer services are those areas within the organization which are not directly associated with the actual processes which the organization uses to produce products and/or deliver services.

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Definitions:

Labour Hour

A unit of measure representing one hour of work performed by an employee, used for planning, costing, and efficiency assessments.

Assembly Line

A manufacturing process in which parts are added in sequence until the final assembly is produced.

Goods And Services

Products and activities that fulfill the needs or wants of consumers, with goods being tangible items and services being intangible activities or benefits.

Productivity

The effectiveness with which resources are used to produce outputs, crucial for assessing the performance and economic health of an organization.