What Are the Two Fundamental Principles Associated with Customer Behaviour

question 97

Essay

What are the two fundamental principles associated with customer behaviour?

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Definitions:

Mimic

To mimic is to imitate or copy someone's actions, speech, or mannerisms, often for learning or adaptation purposes.

Nonverbal Behaviors

Communication without words, including body language, facial expressions, gestures, and other physical cues.

Media Richness

Media richness theory posits that the effectiveness of communication varies with the richness of the medium used, rating from face-to-face (richest) to numerical documents (least rich).

Telephone

A communication device that transmits and receives sound, typically voices, over long distances using wire or radio technology.