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______ Refers to Connecting Directly with Customers and Handling the Final

question 103

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______ refers to connecting directly with customers and handling the final sale of product and/or the delivery of services without the assistance of a channel intermediary.


Definitions:

Upward Relationship

The dynamic between lower-level employees and their supervisors or managers, emphasizing communication and interaction flowing from subordinates to higher-ups.

Autocratic Decision Making

A decision-making style where the leader makes decisions unilaterally without consulting subordinates, often associated with centralized control.

Subordinate Autonomy

The degree of independence or freedom given to lower-level employees in making decisions and taking actions.

Work Group Climate

The collective mood, attitudes, and behaviors that characterize a specific group within an organization, influencing its functioning and performance.

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