A University Is Evaluating Options for an Enterprise Information System

question 39

Essay

A university is evaluating options for an enterprise information system to replace their antiquated systems.The CIO has developed the following criteria:
At a minimum,the system (or system provider)must be capable of:
Technical support available 24/7
Have successfully installed and maintained systems in universities of similar size.
Beyond this,systems will be evaluated according to initial cost,annual maintenance and support costs,and ease of use.
The three companies that are vying for the university's business supplied the following information about their performance on these criteria.
Create and analyze a graph showing each competitor's performance with regards to order winners and order qualifiers.Which firm should get the business and why? If you were consulting with the three potential system providers,what advice would you give each one?

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Definitions:

Production Factory

A facility equipped with machinery and labor force focused on manufacturing goods or processing materials.

Cost Of Goods Manufactured

The total expense incurred to produce goods within a specific period, including labor, material, and overhead costs.

Manufacturing Overhead

All the indirect costs associated with the production process, including facility maintenance, utilities, and salaries of non-direct labor.

Administrative Expenses

Costs related to the general operation of a business, including salaries of non-production staff, office supplies, and legal fees.