A University Is Evaluating Options for an Enterprise Information System

question 39

Essay

A university is evaluating options for an enterprise information system to replace their antiquated systems.The CIO has developed the following criteria:
At a minimum,the system (or system provider)must be capable of:
Technical support available 24/7
Have successfully installed and maintained systems in universities of similar size.
Beyond this,systems will be evaluated according to initial cost,annual maintenance and support costs,and ease of use.
The three companies that are vying for the university's business supplied the following information about their performance on these criteria.
Create and analyze a graph showing each competitor's performance with regards to order winners and order qualifiers.Which firm should get the business and why? If you were consulting with the three potential system providers,what advice would you give each one?

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Definitions:

Psychological

Pertaining to the mind or mental processes, involving aspects of cognitive, emotional, and social behavior and functions.

Personality Problems

Difficulties in the enduring pattern of thinking, feeling, and behaving that significantly deviate from the expectations of one's culture, causing distress or impaired functioning.

Problem Solving

Process of cognition that occurs when a goal must be reached by thinking and behaving in certain ways.

Solution

A means of solving a problem or dealing with a difficult situation, or a homogeneous mixture of two or more substances.