A University Is Evaluating Options for an Enterprise Information System

question 39

Essay

A university is evaluating options for an enterprise information system to replace their antiquated systems.The CIO has developed the following criteria:
At a minimum,the system (or system provider)must be capable of:
Technical support available 24/7
Have successfully installed and maintained systems in universities of similar size.
Beyond this,systems will be evaluated according to initial cost,annual maintenance and support costs,and ease of use.
The three companies that are vying for the university's business supplied the following information about their performance on these criteria.
Create and analyze a graph showing each competitor's performance with regards to order winners and order qualifiers.Which firm should get the business and why? If you were consulting with the three potential system providers,what advice would you give each one?

---

Definitions:

Coefficient Of Determination

A statistical measure, often denoted as R², indicating the proportion of the variance in the dependent variable that is predictable from the independent variable(s).

Variation

The variability or spread in a set of data, measurements, or quantities showing how much they differ from each other.

Response Surface

A visual representation of the relationship between one or more independent variables and the response they cause, often used in optimizations.

Sum Of Squares

A statistical technique used to measure the variability within a dataset, calculated by summing the squared differences from the mean.