Which Tool Should Be Used to Track the Movement of a Customer's

question 61

Multiple Choice

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

• A) process map
• B) swim lane map
• C) entity map
• D) data flow map

---

Definitions:

Basic Markets

Refers to the simplest forms of economic markets where goods and services are exchanged between buyers and sellers under minimal regulations or complexities.

Resource Market

A marketplace where resources or inputs (like labor, capital, and raw materials) needed for production are bought and sold.

Incentive Problem

A situation where the economic incentives offered do not align with desirable outcomes, leading to inefficiency or undesired behavior.

Communist Central Planning

An economic system where the government makes all decisions regarding the production and distribution of goods and services.