Which Tool Should Be Used to Track the Movement of a Customer's

question 61

Multiple Choice

Which tool should be used to track the movement of a customer's complaint from one department to the next until it is resolved?

• A) process map
• B) swim lane map
• C) entity map
• D) data flow map

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Definitions:

Rate Of Change

A measure that determines the extent to which a quantity grows or declines over a particular period of time, often expressed as a percentage.

Economic Expansions

Phases in the business cycle where the economy grows, marked by increased production, employment, and consumer spending.

World War II

A global conflict that lasted from 1939 to 1945, involving most of the world's nations, including all of the great powers, organized into two opposing military alliances.

Hyperinflation

An extremely high and typically accelerating inflation rate, causing a rapid erosion of currency's real value.