Which of the Following Approaches to Process Improvement Could Be

question 25

Multiple Choice

Which of the following approaches to process improvement could be described as process benchmarking?

• A)Employees at McDonald's ignore the way they have always processed customer orders and design an entirely new way to do so.
• B)Employees at the campus housing and dining service visit Ritz Carlton to pick up ideas on managing long-term guests.
• C)Employees at Ford purchase automobiles from an array of car manufacturers and take them apart to get design ideas for their next generation Taurus.
• D)Employees at XEROX take classes in quality improvement and make small, incremental changes to their order filling processes.

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Definitions:

Individual Scores

Individual scores are the specific values or results obtained by an individual on a test or assessment, reflecting their performance or ability in a particular area.

Group Means

The average values obtained from the data of individuals within groups, used to compare and analyze the characteristics of different clusters in a study.

Null Hypothesis

A default hypothesis that there is no effect or no difference, and any observed change is due to chance or sampling error.

Probability Level

A statistical threshold, often denoted by alpha, which determines the cutoff point at which a result is considered statistically significant.