Which of the Continuous Improvement Tools Is Used to Conduct

question 14

Multiple Choice

Which of the continuous improvement tools is used to conduct root-cause analysis?

• A) statistical process control (SPC)
• B) flow chart
• C) Ishikawa diagram
• D) Pareto chart

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Definitions:

Selling Points

Key features or advantages of a product or service that are highlighted to persuade potential customers to make a purchase.

Online Sales Messages

Communications designed to promote or sell products or services through digital platforms.

Direct-Mail Messages

Targeted written communications sent to individuals through postal or electronic means to promote a product or service.

Organizational Strategy

A plan of action designed to achieve long-term or overall aims and objectives of an organization.