What Are the Implications of an Empty Column (I

question 65

Multiple Choice

What are the implications of an empty column (i.e.,one with no check marks or x's) in the main body of the matrix of the house of quality?

• A) Nothing, it's just a sparse row.
• B) There is no synergy among the product characteristics.
• C) Product characteristics are potentially superfluous.
• D) Customer requirements are potentially not being met by the product.

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Definitions:

Aboriginal People

Indigenous people native to a land or country, especially those with a long history and cultural heritage predating colonialism.

Domination

The exercise of power over a group of people to direct them to comply with specific commands.

Work Environment

The physical and psychological conditions under which employees operate, including factors such as safety, culture, and interpersonal relationships.

Authority

The power or right to give orders, make decisions, and enforce obedience, often within a specific domain or institution.