Between 1960 and 1970,the Latino Population of the United States

question 18

Multiple Choice

Between 1960 and 1970,the Latino population of the United States

• A) doubled.
• B) rose by 50 percent.
• C) rose by 25 percent.
• D) sextupled.
• E) tripled.

Evaluate the social policies and practices designed to address racial and ethnic discrimination and promote diversity.

Understand the concept and examples of institutional discrimination.

Distinguish between racism, prejudice, and discrimination.

Recognize the systemic nature of racism and its impact on societal structures.

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Definitions:

Service Quality

The degree to which a service meets the expectations of the customer, influencing customer satisfaction and loyalty.

Customer Contact Audit

A systematic review of all the points at which a business interacts with its customers, aiming to improve service quality and customer satisfaction.

Flowchart

A diagram that displays a process or system using symbols and arrows to represent steps and the flow direction, respectively.

Relationship Customers

Customers with whom a business has established an ongoing relationship, characterized by repeated interactions and loyalty.