In the Context of Kurt Lewin's Stage Model of Change

question 32

Multiple Choice

In the context of Kurt Lewin's stage model of change management, which of the following is involved in the unfreezing stage?

• A) Changing attitudes by making people feel uncomfortable about the way things are because they could be improved
• B) Embedding or institutionalizing the new behaviors to prevent people from drifting back to previous ways of doing things
• C) Implementing the change to move to the desired new state
• D) Preparing ground for change to take over through extensive communication

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Definitions:

Dynamic Listening

An active form of listening that involves responding and adapting to the speaker, showing empathy, and understanding the underlying messages.

Internal Customers

Individuals or units within an organization that receive services or products from another individual or unit within the same organization.

Leaner Channels

More efficient and streamlined methods of communication or distribution, with reduced waste and increased value.

Richer Channels

Richer channels refer to communication methods that can convey more non-verbal cues and facilitate higher levels of understanding, such as face-to-face conversations.