Which of the Following Pairs of Researchers Have Developed a Contingency

question 36

Multiple Choice

Which of the following pairs of researchers have developed a contingency matrix approach that begins by establishing a scale of change from "fine-tuning" to "corporate transformation"?

• A) Drucker and Deming
• B) Mento, Jones and Dirndorfer
• C) Dunphy and Stace
• D) Ghoshal and Bartlett

Appreciate the importance of process capability analysis in assessing process performance.

Identify the relevance of supplier certification programs and their impact on quality and costs.

Understand lean management philosophy and its emphasis on waste reduction.

Grasp the concept of quality function deployment (QFD) and its effectiveness in translating customer requirements into specifications.

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Definitions:

Management Major

An academic concentration focusing on teaching students leadership, planning, and organizational skills needed to manage businesses and organizations.

Failure Rate

Measures the frequency at which an engineered system or component fails, expressed in failures per unit of time.

Graduation

The act of completing a course of study at an educational institution, usually marked by a ceremony to recognize academic achievement.

Small Businesses

Businesses with limited revenue and number of employees, distinct from medium-sized and large enterprises.