Both Intended and Unintended Consequences May Emerge from the Actions

question 18

True/False

Both intended and unintended consequences may emerge from the actions of change managers.

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Definitions:

Indifference Curve

A graph representing combinations of goods or services among which a consumer is indifferent, showing the same level of utility for each point along the curve.

Utility Level

An assessment of contentment or joy obtained by a customer from using products and services.

Oreos

A brand of popular sandwich cookies consisting of two chocolate wafers with a sweet cream filling.

Ordinary Goods

Products or services whose demand increases when consumer income rises, and falls when consumer income decreases.