If It Is Hypothesized That Service Provider Competence and Empathy

question 17

True/False

If it is hypothesized that service provider competence and empathy lead to higher perceptions of service quality, then service quality is the dependent variable in this relationship.

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Definitions:

Satisfaction

A feeling of fulfillment or contentment with one's achievements, status, or situation.

Naturalistic Observation

A research method involving the systematic observation and recording of behavior in its natural context without intervention.

Double-Blind Procedure

An experimental technique where both the subjects and the researchers are unaware of who has been given a specific treatment, in order to avoid any prejudice.

Case Study

A research approach that investigates a topic or individual in depth over a specified period of time.