Developed by Robert Kaplan and David Norton, the ________________ Helps

question 30

Short Answer

Developed by Robert Kaplan and David Norton, the ________________ helps managers define the performance categories that translate to the company's strategy and then managers translate those categories into metrics and track performance on those metrics.

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Definitions:

Coding and Quantifying

The process of categorizing qualitative data into quantitative form, allowing for numerical analysis and statistical assessment.

Metalingual Function

One of Jakobson’s semiotic functions. Establishes the agreed-upon meaning for words—for example, by establishing that Rose refers to the name of a girl, not a flower.

Agreed Meaning

Shared understanding among individuals or groups about the interpretation of a term or concept.

Ratio Analysis

In Burke’s dramatistic analysis, this means examining the relative significance of each pentad unit (act, scene, agent, agency, purpose) in any situation.