The Behavior Expected of a Person Who Has a Particular

question 77

Multiple Choice

The behavior expected of a person who has a particular status is called _____.

• A) role
• B) theory
• C) activity
• D) qualification
• E) ethnicity

Recognize the role and impact of customer service and relationship management in building brand loyalty.

Identify different strategies for engaging with customers, including the use of technology.

Comprehend the significance and application of the GAP Model in customer expectations management.

Understand the concepts of empowerment and its role in customer service.

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Definitions:

A Sample

A portion or subset of a larger group or dataset, selected for analysis or observation of the whole.

Repeat Purchases

Repeat purchases refer to the action of buying the same product or service multiple times by a consumer, indicating customer loyalty and satisfaction.

Loyalty Program

A marketing strategy where customers are rewarded for frequent purchases or engagement with a brand, encouraging continued business.

Sales Promotion Technique

A marketing strategy designed to increase sales, encourage trial, or stimulate consumer demand in the short term by offering value beyond the product itself.