Which Part of the Value Chain Would a Technical Support

question 135

Multiple Choice

Which part of the value chain would a technical support hotline for customers be considered?

• A)Design
• B)Customer service
• C)Distribution
• D)Marketing

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Definitions:

Defensive Attribution

A psychological process by which individuals tend to ascribe fewer vulnerabilities to themselves than to others to avoid feeling vulnerable to misfortunes.

Cognitive Dissonance

A state of psychological discomfort caused by holding two conflicting beliefs, values, or attitudes.

Confirmation Bias

The tendency to search for, interpret, favor, and recall information in a way that confirms one's preexisting beliefs or hypotheses, while giving disproportionately less consideration to alternative possibilities.

Fundamental Attribution Error

The tendency to overemphasize personal traits and minimize situational factors as causes of other people's behavior.