Value-Added Activities Are Activities That Could Be Reduced or Removed

question 216

True/False

Value-added activities are activities that could be reduced or removed from the process with no ill effect on the end product or service.

Understand the importance of respect for individuals in the context of continuous improvement.

Identify key methodologies and tools for problem-solving and continuous improvement in the workplace, including kaizen.

Recognize the determinants of service quality and their impact on customer satisfaction.

Describe the role of employee workgroups and facilitators in solving work-related problems.

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Definitions:

Reward System

A mechanism designed by organizations to recognize and reward the contributions and achievements of employees, aiming to motivate and retain talent.

Interactions

The reciprocal action or influence between two or more entities, objects, or individuals, often resulting in a change or response.

Informal Rewards

Unofficial or non-structured forms of recognition and rewards given in a workplace, such as verbal praise, more autonomy, or flexible hours.

Skill-Based Pay

A compensation system that pays employees based on the range, depth, or mastery of their skills and knowledge, rather than their job title or position.