External Failure Costs Occur When Poor-Quality Goods or Services Are

question 137

True/False

External failure costs occur when poor-quality goods or services are not detected until after delivery to customers.

---

Definitions:

Performance Objectives

Specific, measurable goals set to gauge the efficacy of employees, training programs, or business strategies in achieving desired outcomes.

Spare Time

Free time in which one is not working and can engage in leisure activities or rest.

Functional Résumé

A type of résumé format that emphasizes an individual's skills and experience over chronological work history.

Highlighting Experiences

The process of emphasizing certain aspects of one's personal or professional background that are deemed most relevant or impressive.