Product Testing Is an Appraisal Cost

question 171

True/False

Product testing is an appraisal cost.

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Definitions:

Qualitative Performance Metrics

Measures used to evaluate the quality aspects of an organization's performance, such as customer satisfaction or employee engagement, that are not easily quantified.

Measure Map

Arrows added to the balanced scorecard showing the expected relationships among performance metrics.

BSC Initiative

A strategic planning and management system that organizations use to communicate what they are trying to accomplish, align the day-to-day work that everyone is doing with strategy, prioritize projects, products, and services, and measure and monitor progress towards strategic targets.

Strategic Objectives

Long-term goals that a company aims to achieve, which help guide the direction and decisions of the organization towards its broader mission.