Customer Satisfaction, Operational Efficiency, and Employee Excellence Are Often Measured

question 87

True/False

Customer satisfaction, operational efficiency, and employee excellence are often measured as part of the balanced scorecard approach.

---

Definitions:

Work Environment

The physical and psychological conditions under which employees operate, including the office layout, company culture, and work-life balance.

Trainee Readiness

The state of being prepared and adequately equipped with the necessary skills and knowledge for training.

Trainee Capacity

The ability or potential a trainee has to learn, absorb, and apply new skills or knowledge acquired through training programs.

Trainee Motivation

The drive or enthusiasm of trainees or learners to engage in and complete their training programs.