Traditional Performance Management Systems Can Be Adapted to Include Measures

question 80

Multiple Choice

Traditional performance management systems can be adapted to include measures of environmental costs, savings, and liabilities. The amount of electricity used by an oil refinery is an example of a key performance indicator (KPI) classified under which perspective of the balanced scorecard?

• A)Financial perspective
• B)Customer perspective
• C)Internal business perspective
• D)Community perspective

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Definitions:

Projection

A psychological defense mechanism where individuals attribute their own unwanted feelings, impulses, or thoughts to others.

Displacement

In psychology, a defense mechanism involving the transfer of an emotional response from the original stimulus to a substitute target.

Compensation

Involves all forms of financial returns and tangible services and benefits employees receive as part of an employment relationship.

Defense Mechanisms

Psychological strategies used unconsciously by individuals to protect themselves from anxiety and the perception of internal or external stresses.