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A firm will expand the amount of output it produces as long as its
Customer Satisfaction
The measure of how products or services provided by a company meet or surpass customer expectations, often a critical indicator of consumer loyalty and product/service quality.
Improving Service Quality
The process of making enhancements to the aspects of service that customers find valuable and important.
Stakeholder Group
A collection of individuals or organizations that have an interest or concern in the decisions and activities of a business.
Primary
Refers to being first in order of importance or the initial stage of a process or activity.
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