Which of the Following Statements Best Defines Discrimination

question 52

Multiple Choice

Which of the following statements best defines discrimination?

• A) It is an attitude that prejudges people, usually in a negative way.
• B) It is the process of adopting the language, values, and beliefs of the host culture.
• C) It is a set of beliefs that one's own racial group is inherently superior to other groups.
• D) It is behavior that treats people unequally or unfairly because of their group membership.
• E) It is the systematic effort to kill all members of a particular ethnic, religious, political, racial, or national group.

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Definitions:

Controllable Factor

An element or variable in a business or process that can be modified or adjusted according to the needs of the manager or operator.

Experience Economy

An economic concept where businesses create memorable events for their customers, and the memory itself becomes the product.

Service Blueprint

A detailed diagram that visualizes the service process, points of customer contact, and the front and back-office activities that a service entails.

Customer Contact Audit

An evaluation process that examines all the points of interaction between a customer and a company to improve customer service and experience.