Exhibit 13.6 The Following Questions Refer to the Information and Output Below

question 55

Short Answer

Exhibit 13.6
The following questions refer to the information and output below.
The university computer lab has 10 computers which are constantly being used by students. Users need help from the one lab assistant fairly often. Students ask for help at a Poisson rate of with an average of 4 requests per hour for any one computer. The assistant answers questions as quickly as possible and the service time follows an exponential distribution with mean of 1 minute per help session. The following queuing analysis spreadsheet was developed from this information.
-Refer to Exhibit 13.6. Based on this report how much time do students spend getting help before they can resume work on their computers?

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Definitions:

Primary Reinforcement

A naturally rewarding stimulus, such as food or water, that satisfies a basic biological need and hence reinforces a behavior directly.

Secondary Reinforcement

A process in conditioning where a stimulus reinforces a behavior after it has been associated with a primary reinforcer.

Variable Ratio Schedule

A reinforcement schedule used in conditioning where a response is reinforced after an unpredictable number of responses, leading to high and steady response rates.

Fixed Ratio Schedule

A type of reinforcement schedule in behavioral psychology where a response is reinforced only after a specified number of responses.