Maury Redesigned the Reservation System for a Hotel

question 54

Multiple Choice

Maury redesigned the reservation system for a hotel.His proposal streamlined the process,and rationalized the prices for a variety of services.However,he failed to take into account the special favors that the bell captain received from some patrons.Without these favors,the bell captain no longer cared for the welfare of the guests.Business fell by 50 percent within six months since the majority of the guests were unhappy and avoided revisits.What mistake did Maury commit in the diagnosis phase of the intervention?

• A)He did not find out who benefited from the current situation.
• B)He did not write down what is known.
• C)He focused on improving rather than changing.
• D)He did not discuss the undiscussables.
• E)He redirected discussion away from current success stories.

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Definitions:

Attachment

A legal procedure by which a plaintiff can secure a defendant's property in the jurisdiction of the court to satisfy a judgment.

Secured Party

An individual or entity that holds an interest in a secured transaction, typically holding collateral against a loan or obligation.

Collateral

An asset or property that a borrower offers to a lender as security for a loan, which can be forfeited in the event of a default.

Security Agreement

A legal contract that grants a lender a security interest in specified assets or property owned by the borrower as collateral for a loan.