Roger's Sales Suggestion Box Usually Contains at Least Three Requests

question 35

Multiple Choice

Roger's sales suggestion box usually contains at least three requests to move staff meetings from Monday morning to any other time.Monday afternoon is the usual preference.Roger told his sales staff,"If we exceed quota this month by 10 percent,we will move staff meetings from Monday morning to Monday afternoons." What behavior modification strategy did Roger use?

• A)Punishment
• B)Positive reinforcement
• C)Negative reinforcement
• D)Extinction
• E)Alternate affirmation

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Definitions:

Labor Efficiency Variance

The difference between the actual labor hours taken to produce a good or service and the standard labor hours expected, multiplied by the labor rate.

Direct Labor

Labor costs directly associated with the production of goods or services, including wages for workers who physically produce a product.

Standard Costs

Preset costs for delivering a product or service under normal conditions, used as benchmarks to measure actual performance.

Average Cost

Average cost is the total cost of producing a certain quantity of goods divided by that quantity, calculating the cost per unit of goods produced.