Which of the Following Operational CRM Technologies Does the Customer

question 14

Multiple Choice

Which of the following operational CRM technologies does the customer service department typically use?

• A) Contact centre, Web-based self-service, call scripting
• B) Sales management, contact management, opportunity management
• C) List generator, opportunity management, cross-selling and up-selling
• D) List generator, campaign management, cross-selling and Up-selling

Understand how external physical properties (e.g., sound waves and light) are transformed into sensory experiences.

Understand the physical aspects affecting the perception of sound, including loudness and pitch.

Recognize the anatomical structures of the ear and their functions.

Identify causes and types of hearing loss.

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