What Is Automatic Call Distribution

question 106

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

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Definitions:

Noncooperative Low-Price Strategy

A market strategy where businesses independently set lower prices without coordinating with competitors, aiming to undercut the competition.

Tit-For-Tat Strategy

A reciprocal strategy where an entity responds to an action with a similar response, often used in game theory and conflict resolution.

High-Price Strategy

A marketing strategy in which a firm sets the price of its products higher than the competition, typically to signal superior quality.

Tit-For-Tat Strategy

A strategy in game theory where a participant replicates the opponent's previous action, often used to foster cooperation or retaliate in competitive scenarios.