What Is Predictive Dialling

question 109

Multiple Choice

What is predictive dialling?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

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Definitions:

Income Statement

A financial statement that reports a company's financial performance over a specific accounting period.

Times Interest Earned

A metric used to measure a company's ability to meet its debt obligations, calculated by dividing earnings before interest and taxes (EBIT) by interest expenses.

Balance Sheet

A document displaying a firm's assets, liabilities, and owners' equity at a certain moment, which serves as a foundation for calculating return rates and assessing the organization's financial structure.

Income Statement

A financial statement that reports a company's financial performance over a specific period, including revenue, expenses, and profits or losses.