_____________________ to Deliver CRM Applications Will Continue to Be a Major

question 104

Short Answer

_____________________ to deliver CRM applications will continue to be a major trend, as will the use of analytical tools and the availability of mobile CRM application offerings.

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Definitions:

Job Design

The process of organizing work into the tasks required to perform a specific job, including deciding on the content and structure of job roles.

Punishment

is the imposition of a penalty as a result of an offense, serving as a method of enforcing rules and discouraging undesired behavior.

Contingent Reinforcement

A behavior modification technique where the delivery of a reward or punishment is dependent on the occurrence of a specific behavior.

Punish Openly

A controversial management practice where disciplinary actions or penalties are publicly administered to deter undesirable behavior.