Which of the Following Represents Operational CRM

question 19

Multiple Choice

Which of the following represents operational CRM?

• A) Supports traditional transactional processing.
• B) Supports day-to-day front-office operations.
• C) Supports operations that deal directly with the customers.
• D) All of these.

---

Definitions:

Gross Monthly Earnings

The total amount of income earned in a month before any deductions such as taxes or retirement contributions.

Commission Rates

The percentage or fixed fee that a salesperson receives as compensation for their sales contributions.

Sales Total

The aggregate amount from all sales transactions within a given period.

Account Receivable

Money owed to a business by its customers for goods or services that have been delivered but not yet paid for.