Which Question Below Represents a CRM Reporting Technology Example

question 68

Multiple Choice

Which question below represents a CRM reporting technology example?

• A) Why did sales not meet forecasts?
• B) What customers are at risk of leaving?
• C) What is the total revenue by customer?
• D) All of these

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Definitions:

Negative Reinforcement

A process in behavioral psychology where the removal of an unfavorable stimulus strengthens a behavior or makes it more likely to occur again in the future.

Punishment

A consequence applied with the aim of reducing the likelihood of a behavior recurring.

Observational Learning

The process of acquiring skills, knowledge, or behavior by observing and imitating others.

Operant Conditioning

A learning process in which the strength of a behavior is modified by its consequences, such as rewards or punishments.