What Is the Primary Difference Between Contact Management and Opportunity

question 28

Multiple Choice

What is the primary difference between contact management and opportunity management?

• A) Contact management deals with new customers, opportunity management deals with existing customers
• B) Contact management deals with existing customers, opportunity management deals with existing customers
• C) Contact management deals with new customers, opportunity management deals with new customers
• D) Contact management deals with existing customers, opportunity management deals with new customers

Recognize the principles of operant conditioning including reinforcement schedules.

Identify and explain processes such as generalization, discrimination, and extinction in learning.

Comprehend the concept of observational learning and the role of models in the learning process.

Understand the methods used in behavior therapy for fear reduction and behavior modification.

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Definitions:

Attentional Resources

The limited capacity of cognitive resources available for processing sensory information and performing tasks.

Extensive Vocabulary

The wide array of words a person knows and can use effectively in communication.

Short-Term Memory

The component of the memory system that is responsible for temporarily holding information available for processing.

Long-Term Memory

The phase or type of memory responsible for storing information for extended periods, ranging from minutes to a lifetime, involving diverse information such as facts, experiences, and skills.