What Is Automatic Call Distribution

question 106

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

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Definitions:

Management Development

Programs or actions aimed at improving the skills, competencies, and knowledge of managers within an organization.

Leadership

The act of guiding and directing a group towards achieving a common goal.

Fundamentals

The basic or foundational principles or elements of a subject or discipline.

Off-the-job Training

A form of skill development and education that occurs outside of the normal work environment, often involving formal coursework or external training programs.