What Is Automatic Call Distribution

question 106

Multiple Choice

What is automatic call distribution?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

Understand continuous variation and its representation in populations.

Understand the fundamental elements of relational expertise in management.

Identify the roles and responsibilities of frontline managers in organizations.

Comprehend the impact of overpromotion on employee morale and productivity.

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Definitions:

Taxable Income

Taxable income is the portion of an individual's or company's income used as the basis to calculate the taxes owed to the government.

Average Tax Rate

The ratio of the total amount of taxes paid to the total taxable income, indicating the portion of income that is paid in taxes.

Marginal Tax Rate

The tax rate that applies to the last dollar of the taxpayer's income, indicating the percentage of tax paid on any additional income earned.

Taxable Income

The portion of an individual or entity's income used as the basis to calculate how much the individual or entity owes in taxes.