What Is Predictive Dialling

question 109

Multiple Choice

What is predictive dialling?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

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Definitions:

Control Chart

A graphical tool for monitoring process stability and variability by plotting measured values against predetermined control limits.

P Chart

A type of control chart used for monitoring the proportion of defective items in a process over time, useful in quality control.

Standard Deviation

An index of the amount of variability in a set of data points, indicating average distance from the dataset's mean value.

Boutique Hotel

A small and stylish hotel that offers personalized service and is often situated in a fashionable or unique setting.