What Is Predictive Dialling

question 109

Multiple Choice

What is predictive dialling?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) None of these

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Definitions:

Consolidated Income Tax Return

A consolidated income tax return is filed by a corporate group that combines the tax liabilities and incomes of all the entities within the group, allowing them to file as a single entity.

Intra-entity Transfers

Transactions of goods, services, or resources between divisions, departments, or affiliates within the same legal entity.

Voting Stock

Shares that give the holder the right to vote on company matters, such as electing the board of directors or other corporate policies.

Foreign Corporation

A company that is incorporated in a country other than the one in which it is doing business.