Which of the Following Is Not a CRM Industry Best

question 21

Multiple Choice

Which of the following is not a CRM industry best practice?

• A) Define information needs and flows
• B) Build an integrated view of the customer
• C) Scalability for organizational growth
• D) Implement in the big bang approach

---

Definitions:

Identification

Identification is the process of associating oneself closely with groups, values, or symbols, often influencing behavior and attitudes.

Involvement

The degree of personal interest and engagement an individual exhibits toward a task, role, or organization, often affecting their performance and satisfaction.

Job Performance

The level to which an individual executes their job responsibilities and tasks.

Job Satisfaction

A measure of how content an individual is with their job, encompassing aspects like work environment, job duties, and compensation.