Call Scripting Falls Under the Category of the Sales Department's

question 40

True/False

Call scripting falls under the category of the sales department's CRM tools.

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Definitions:

Social Justice

Concept that challenges the social structures, processes, and practices associated with inequalities that lead to oppression.

Equity

Principle based on fairness, justice, access, opportunity, and advancement for everyone, while recognizing historically underserved and unrepresented populations, identifying conditions needed to provide effective opportunities for all groups, and eliminating barriers to their full participation.

Diversity Training

Educational programs aimed at increasing participants' cultural awareness, knowledge, and skills to foster an inclusive working environment.

Human Rights Complaints

Formal grievances lodged by individuals or groups alleging violations of their fundamental rights and freedoms by states or organizations.