CRM Components Include All of the Following Except

question 23

Multiple Choice

CRM components include all of the following except:

• A) contact centres
• B) sales force automation
• C) marketing
• D) purchasing

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Definitions:

Average Total Cost

This refers to the total cost of production divided by the number of units produced, inclusive of fixed and variable costs.

Marginal Cost

The cost incurred by producing one additional unit of a good or service.

Opportunity Cost

Opportunity cost represents the benefits an individual, investor, or business misses out on when choosing one alternative over another.

Marginal Product

Describes the additional output that is produced by using one more unit of a factor of production, holding all other factors constant.