CRM Components Include All of the Following Except

question 23

Multiple Choice

CRM components include all of the following except:

• A) contact centres
• B) sales force automation
• C) marketing
• D) purchasing

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Definitions:

Implicit Theory

Beliefs or assumptions that individuals hold about how certain traits, behaviors, and personality characteristics are interrelated and can change over time.

Primacy Effect

The psychological principle that items or information presented early in a list are remembered better than those presented later.

Unified Impression

An overall perception or interpretation that integrates various aspects into a coherent whole.

Hazan & Shaver

Researchers known for their work on attachment theory, particularly in applying the concept to adult romantic relationships.